🛡️ Privacy Policy
Last Updated: December 4, 2025
This Privacy Policy describes how HMM Textile (referred to as “we,” “us,” or “our”) collects, uses, and shares your Personal Information when you visit or make a purchase from our website (the “Site”). We are committed to protecting the privacy and security of our customers’ data.
1. Information We Collect
HMM Textile collects information necessary to fulfill your order, provide customer service, and ensure a smooth shopping experience.
A. Information You Provide to Us
| Data Category | Examples Collected | Purpose of Collection |
| Identity & Contact | Name, Email Address, Phone Number. | To communicate order status, send confirmations, and respond to inquiries. |
| Order Fulfillment | Shipping Address, Billing Address, Products Purchased. | Essential for processing, packaging, and delivering your products free of charge across Pakistan. |
| Payment Details | Crucial Distinction: For guest checkouts, we do not store any payment data. For logged-in customers, we store only necessary, tokenized payment information (e.g., last four digits of a card) to facilitate faster future purchases. | To process transactions securely through third-party gateways. |
| Communications | Content of your emails, contact form submissions, and reviews. | For customer support, quality assurance, and feedback. |
B. Information We Collect Automatically (Usage Data)
When you browse the Site, we automatically collect certain technical information using technologies like Google Analytics and cookies, including: IP address, browser type, pages viewed, device information, and time spent on pages. This data is used to analyze trends, improve site performance, and prevent fraud.
2. How We Use Your Personal Information
We use the information we collect for the following commercial purposes:
- Fulfillment of Orders: To process your payment, ship your textile products, and manage returns/exchanges.
- Customer Service: To provide support, handle warranty claims, and respond to your questions.
- Service Improvement: To analyze purchasing habits, trends, and feedback to continually improve the quality and selection of our home textile goods.
- Marketing & Promotions: We will only send you promotional emails, special offers, or newsletters if you have provided explicit consent (opted-in) during checkout or registration. You may opt-out at any time.
3. Sharing Your Personal Information (Third Parties)
We only share essential customer data with trusted third parties necessary to operate our business and fulfill your order. We do not sell your Personal Information.
- Logistics & Delivery: We share your Name, Address, and Phone Number with our courier partners. To ensure the most cost-effective and reliable delivery (which is free for you), we select the best courier service available for your specific address, which may include major national services like TCS, Trax, or Leopard.
- Payment Processing: We share necessary transaction data with banks and secure third-party payment gateways to process financial transactions.
- Analytics: We share anonymized Usage Data with Google Analytics to understand how customers use the Site.
- Legal Compliance: We may disclose your information if required to comply with applicable laws and regulations in Pakistan.
4. Cookies and Tracking Technologies
HMM Textile uses cookies and similar tracking technologies to enhance your experience. These cookies help us remember the items in your cart, track site navigation, and understand your product preferences. You have the right to accept or decline cookies. You can manage your cookie preferences through the pop-up consent banner on our site or through your browser settings.
5. Age of Consent
As HMM Textile does not sell any age-restricted products, our site is generally accessible. By using this Site and making a purchase, you represent that you are of a sufficient legal age to enter into a purchase contract in Pakistan.
6. Your Rights and Contact Information
You have the right to request access to the personal information we hold about you, request a correction to that information, or request deletion of your account data (subject to legal requirements to retain transaction records).
- Data Controller: HMM Textiles
- Contact Email: For all privacy-related requests, please contact us at info@hmmtextiles.com.
We may update this Privacy Policy from time to time in order to reflect changes to our practices. The date of the latest revision will be noted at the top of the policy.