At HMM Textile, we strive to provide a seamless and reassuring delivery experience for your luxury home goods.

1. Shipping Cost

We are delighted to offer FREE NATIONWIDE DELIVERY across all of Pakistan on every order, with no minimum purchase requirement.

2. Order Processing & Dispatch Time

This is the time it takes for our team to quality check, package, and hand your order over to our logistics partner.

• Processing Time: All orders are processed, packaged, and dispatched from our facility within 1 to 2 working days (48 hours) of receiving your order confirmation.

3. Delivery Timelines

Delivery time is calculated after the order has been dispatched.

Delivery Area	Standard Delivery Time (After Dispatch)
Within Karachi (Local)	2–4 working days
All Other Cities in Pakistan (National)	3–7 working days

Note: Delivery timelines for national orders are estimates and may vary based on the courier service selected and the distance of the destination city from our facility in Karachi.

4. Order Confirmation and Tracking

We maintain proactive communication with you from the moment your order is placed until it is delivered.

A. Order Confirmation

Immediately after your order is placed, our team will initiate a two-step confirmation process:

1. Phone Call: A team member will call you directly to confirm all order and address details.
2. Initial Email: An initial confirmation email will be sent in parallel with the phone call.

B. Shipment and Tracking Notification

Once your order is successfully confirmed and dispatched to the courier, we will immediately provide you with the tracking information:

1. Email Notification: A detailed email containing your tracking number and a direct link to the courier’s tracking page will be sent.
2. WhatsApp Status: If your phone number is available on WhatsApp, we will also send a message via WhatsApp detailing the shipment status and tracking ID.

This policy is designed to keep you informed every step of the way!